Stories from the People We Serve

My father's Seiko 5 had been sitting in a drawer for years because no one could get it running properly. pendinmy took their time with the assessment, explained what was going on inside, and had it back to me within three weeks running like it did in the '90s. The service record they provided was incredibly detailed.

January 28, 2026

Brought in an Omega Speedmaster for a crystal replacement after bumping it on a doorframe. The work was clean and the new crystal looks exactly right. I would have given five stars but turnaround was a day longer than originally estimated. Still, the communication throughout was appreciated.

February 5, 2026

I came in just for a timing issue but they noticed the gasket was compromised during their check. Instead of going ahead with additional work without asking, they called me to discuss it. That kind of respect for the customer's decision is uncommon. My watch is running well and the case is properly sealed now.

February 12, 2026

Had a full rebuild done on an Orient Star that I wear daily. The 48-hour observation period they do after reassembly gave me real confidence in the result. They even returned my old mainspring in a small labeled bag. Thoughtful service all around.

January 20, 2026

My grandmother's watch was cosmetically worn but still ran. I just wanted the case freshened up. They did a lovely job — the before-and-after photos really show the difference. The crystal is clear again and the brushing on the case looks close to how I remember it from childhood.

February 1, 2026

I brought in a watch that two other shops had turned away because they couldn't source the right part. pendinmy found a specification-matched replacement through their supplier network and completed the repair within the original estimate. Genuinely impressed with the persistence and care.

January 31, 2026