Privacy Policy

1. Introduction

pendinmy ("we," "us," or "our") is committed to protecting the personal information of visitors to our website and clients who use our watch repair services. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with us through our website at https://pendinmy.info or in person at our studio.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal information:

Information you provide directly: your name, email address, phone number, and any details you share through our contact form or during in-person consultations regarding your watch and service preferences.

Information collected automatically: when you visit our website, we may collect technical data such as your IP address, browser type, operating system, referring URL, pages viewed, and timestamps. This data is gathered through cookies and similar technologies.

Service records: when you engage our services, we create records documenting the condition of your timepiece, the work performed, and any relevant photographs. These records are associated with your contact information for service tracking purposes.

3. How We Use Your Data

Your personal data is used for the following purposes:

To respond to your inquiries and communicate about services you have requested or expressed interest in. To deliver, manage, and document watch repair services. To improve our website's functionality and user experience through anonymized analytics. To comply with applicable legal obligations under Vietnamese law. To send occasional service-related communications, such as follow-up maintenance reminders, only with your consent.

4. Legal Basis for Processing

We process your data based on one or more of the following grounds: your explicit consent (e.g., when you submit a contact form), the necessity to perform a contract or deliver a requested service, our legitimate business interests in improving and securing our services, and compliance with legal obligations under Vietnamese data protection regulations.

5. Data Retention

Contact form submissions are retained for up to twelve months after the last communication, unless a service relationship is established. Service records, including photographs and technical documentation, are retained for five years to support ongoing maintenance needs and warranty reference. Website analytics data is retained in anonymized form for up to twenty-four months.

6. Data Protection Measures

We employ reasonable technical and organizational measures to protect your data. These include encrypted data transmission (SSL/TLS) for all website interactions, restricted access to personal data within our team on a need-to-know basis, secure storage of physical service records, and regular review of our data handling practices. While we take appropriate precautions, no method of electronic transmission or storage is entirely without risk.

7. Cookies

Our website uses cookies to manage user sessions and remember consent preferences. We may also use analytics cookies to understand how visitors interact with our site. For full details on the cookies we use and how to manage them, please visit our Cookie Policy.

8. Third-Party Services

We may use third-party services for website analytics (such as Google Analytics), map display (Google Maps), and content delivery. These third parties may collect data in accordance with their own privacy policies. We encourage you to review the privacy practices of any third-party service referenced on our site.

9. Your Rights

Under applicable Vietnamese data protection law and international best practices, you have the right to access, correct, or delete your personal data held by us. You may also withdraw consent for data processing at any time, request information about how your data is used, and lodge a complaint with the relevant data protection authority in Vietnam.

To exercise any of these rights, please contact us at [email protected] or visit us at our studio during business hours.

10. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their policies before sharing any personal information.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this page periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please reach out:

pendinmy
42 Lý Tự Trọng, Bến Thành, Quận 1, Hồ Chí Minh 70000, Vietnam
Email: [email protected]
Phone: +84 28 3748 2956